hradminnew

Junior Administrator, IT Services

February 13, 2025
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Deadline date:

Job Description

Role Overview:
The Junior Administrator, IT Services is responsible for installing, maintaining, troubleshooting, and upgrading university computer hardware, software, personal computer networks, and peripheral equipment.
In this role, you will assess user support requests, handle technical issues through our IT Helpdesk and IT Support system management, and ensure that our university’s IT infrastructure runs smoothly.
Key Responsibilities:
Technical Support & Troubleshooting:
• Respond to technical support calls and tickets from end users of computers and software applications.
• Diagnose and fix user system issues, Level 1 network problems, and hardware or software faults.
• Keep a detailed record of issues and resolutions via the IT Service Portal for future reference.
Hardware & Software Installation and Maintenance:
• Install, configure, and support new computers, networks, and software applications for users and labs.
• Install and configure operating systems, antivirus software, printers, Microsoft Office, and other approved third-party applications.
• Perform routine software patch updates and manage related system upgrades.
User Account & Network Management:
• Set up user accounts in an Active Directory Environment and Microsoft 365, including mailbox creation and group setups as per management requests.
• Support user profile data in cases of data loss or system transfers.
System & Asset Management:
• Maintain inventories of hardware and software across the campus.
• Manage the University IT Asset service to ensure accurate tracking and reporting.
• Maintain access control systems according to authorized personnel and keep the AV system operational over campus and classrooms.
• Oversee IP Phone maintenance for end users.
General IT Administration:
• Handle various technical support requests and ensure prompt resolution of issues through our IT Helpdesk system including IT supports in events.
• Perform regular system checks and assist in IT projects as assigned by the Supervisor and Department Head.
• Participate in continuous efforts to improve IT support processes and documentation.
Required Skills and Qualifications:
Technical Proficiency:
• Basic understanding of computer hardware, networking principles, and operating systems.
• Hands-on experience with Microsoft 365 administration and managing user accounts in Active Directory.
• Familiarity with IT Helpdesk systems for tracking issues and managing tickets.
• Analytical and Problem-Solving Skills:
• Ability to diagnose and resolve common hardware and software issues effectively.
• Strong troubleshooting skills for handling Level 1 network problems and support calls.
• Communication & Customer Service:
• Excellent verbal and written communication skills with a customer-first approach.
• Ability to clearly document issues and communicate step-by-step solutions to users.
Organizational Skills:
• Proactive in maintaining detailed inventories and records of hardware, software, and support issue resolutions.
• Willingness to Learn new technologies.
• Enthusiasm for learning new technologies and adapting in a fast-paced university environment.
• A team player who can also work independently when required.