Administrator Registration – UAE National Only
At a glance
As written in the description- Degree
- Bachelor's
- Field
- education, business administration
Job Purpose
The role involves supporting the registration process and handling add/drop requests for students who are unable to register through the student portal. The position holder provides front-end and back-end support for students, including issuing access cards, uploading student photos into the system, and processing schedules and exam data entry while maintaining accuracy and confidentiality of student information. Additionally, assist with registration-related tasks as assigned by the manager.
Major responsibilities
- 1Assist students with course registration during the registration period.
- 2Collect and process students’ requests in areas such as withdrawal.
- 3Scan and upload students’ documents to eMada (document upload)
- 4Responsible for student diploma handover.
- 5File and maintain students’ documents.
- 6Maintain proper organization of the filing room.
- 7Issue reports upon request, such as course offerings, registered students, majors, and nationalities.
- 8Help maintain accurate and confidential students’ data on eMada, such as English and Arabic names, majors, and phone numbers.
- 9Issue students’ letters when not automated.
- 10Manage room bookings on eMada.
- 11Attend to other daily routine tasks: answer phone calls, reply to emails, and complete other tasks assigned by the line manager.
- 12Help prepare seating arrangements and student lists during midterm and final exams.
- 13Help with the makeup exam process (forms, payment, and collection of grades).
Performance Criteria
- 1Accuracy in task completion such as schedule data entry, mid and final exam dates and rooms, and issuing access cards.
- 2Efficiency, time taken to complete tasks, ensuring that processes are handled promptly.
- 3Customer Service, responsiveness to student inquiries and satisfaction levels.
- 4Adherence to Policies during the registration and data entry processes.
- 5Team Collaboration and ability to work effectively with colleagues and contribute to a positive team environment.
Periodicity of Measurement
- 1Daily: Review completed tasks and address any concerns (reported daily).
- 2Weekly: Hold brief meetings to discuss workload, challenges and priorities tasks
- 3Annually: Conduct a formal performance appraisal, summarizing achievements, areas for improvement, and setting goals for the upcoming year.
Education
A bachelor’s degree in education, business administration, or a related field is required.
Experience
Specific experience is not required for this position; however, relevant administrative, student service, work, or volunteer experience gained during the study period is beneficial.
Competencies
- 1Ability to manage a busy workload while remaining effective.
- 2Commitment to following institutional policies, procedures, and confidentiality requirements.
- 3High accuracy and attention to detail in data entry and student records.
- 4Clear and professional communication with students and staff.
- 5Focus on providing excellent and timely support to students.
- 6Willingness to learn and adjust to new processes and systems.
- 7Ability to work effectively within a team.
- 8Strong organizational skills and ability to meet deadlines