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Administrative application

Assistant Manager - Registration Department

University of Dubai Full Time Academic City, Dubai Posted 21 Jan 2026 Closes 31 Dec 2026
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At a glance

As written in the description
Degree
Bachelor's
Experience
10+ years of experience in higher education institution
ComplianceRegistrationAccreditation

Job Purpose

The primary objective of this role is to support the Registrar/Manager in managing student academic records and

ensuring full compliance with institutional and regulatory requirements. The Assistant Manager is responsible

for leading institutional reporting functions, including CHEDS, fact sheets, cohort updates, graduation statistics,

and official data submissions, while help overseeing day to day operational workflows within the Registration

Department to ensure accuracy, efficiency, and high standards of service delivery.

Key Responsibilities

A. Reporting & Data (Core Ownership)

B. Academic Records & Compliance

C. Registration, Graduation & Exams

D. Systems, Automation

E. Supervision & Operational Leadership

F. Stakeholder & Sponsor Communication

  1. 1Supports the Registrar/Manager in the preparation and submission of all institutional reports (CHEDS, Fact Sheets, Degree Awarded Reports, enrollment statistics, cohort tracking, retention and progression data).
  2. 2Supports and coordinates the maintenance of cohort updates for all programs and ensures alignment with MoE and accreditation requirements.
  3. 3Ensures data accuracy, consistency, and integrity across all reporting platforms.
  4. 4Prepares executive level summaries for senior management.
  5. 5Ensures accuracy, security, and confidentiality of student academic records in compliance with university policies and MoE requirements.
  6. 6Oversees the recording of transfer credits, advanced standing, comprehensive exams, and academic status updates.
  7. 7Ensures student files meet all MoE admission and documentation standards.
  8. 8Supports internal and external audits related to student records and reporting.
  9. 9Oversees daily registration operations and resolves complex registration and academic record issues.
  10. 10Coordinates the preparation of graduation eligibility lists in collaboration with the Registrar.
  11. 11Coordinates the construction and publication of the final exam schedule.
  12. 12Supports the issuance of diplomas and secure digital credentialing processes.
  13. 13Supports reporting automation initiatives in coordination with IT.
  14. 14Oversees the implementation of data standards across SIS, portals, and reporting tools.
  15. 15Introduces workflow improvements to enhance efficiency and reduce manual processing.
  16. 16Oversees the completion of daily departmental tasks.
  17. 17Ensures work accuracy, service quality, and policy compliance.
  18. 18Coordinates the preparation of official student data for sponsors and external entities.
  19. 19Ensures timely and accurate reporting of sponsored students’ registration, progression, and graduation status.

Performance Criteria

  1. 1Student Records Accuracy: ≥ 99% accuracy – Per Semester.
  2. 2Institutional Reporting: 100% on-time submission of CHEDS, Fact Sheets, Cohort Reports – Per Cycle.
  3. 3Cohort Updates: Zero material discrepancies – Per Semester.
  4. 4Graduation Processing: Degree audits completed within approved timelines – Per Semester.
  5. 5Exam Scheduling: Final exam schedule published on time – Per Semester.
  6. 6Compliance: Zero major audit findings – Annual.
  7. 7Automation: At least 2 process improvements per year – Annual.
  8. 8Staff Performance: Tasks completed as scheduled – Weekly.
  9. 9Sponsor Reporting: Data shared within agreed timelines – Per Semester.

Preferred Qualifications

A minimum of Bachelor’s degree, business administration, Information Technology or a related field.

At least 10+ years of experience in higher education institution, preferably within a Registrar’s Office.

Proven experience in institutional reporting, data and cohort management.

Strong experience with Student Information Systems and reporting platforms.

  1. Education
  2. Experience
  3. Competencies
  4. Advanced data management and reporting skills
  5. Strong analytical and problem-solving ability
  6. High attention to detail and data accuracy
  7. Strong supervision skills
  8. Excellent written and verbal communication
  9. Understanding of academic policies and MoE regulations
  10. Ability to handle confidential information with discretion
  11. Change management and process improvement mindset
  12. Strong coordination and stakeholder engagement skills
  13. Demonstrates honesty, integrity, and the highest standards of ethical conduct in all professional activities.
  14. Arabic Speaker Only